Return Policy

Zanea Return Policy

At Zanea, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help! Please read our return policy carefully.

1. Return Eligibility

  • Timeframe: You may return items within 30 days of the purchase date.
  • Condition: Items must be in their original condition, unused, and unwashed, with all tags attached.
  • Non-Returnable Items: For health and safety reasons, certain items (such as intimate wear, personal care products, etc.) are non-returnable. Please check the product description for specific details.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at [support@zanea.com] with your order number and the reason for your return.
  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.

3. Preparing Your Return

  • Pack the item securely in its original packaging (if available).
  • Include a copy of the original receipt or order confirmation.
  • Write your Return Authorization number on the outside of the shipping package.

4. Shipping Your Return

  • You are responsible for paying the return shipping costs, unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your item reaches us.
  • Zanea is not responsible for items lost or damaged during return shipping.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
  • Refunds will be processed within 7-10 business days from the date we receive the returned item. Please note that it may take additional time for the funds to appear in your account, depending on your bank.

6. Exchanges

If you wish to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

For further questions or assistance regarding our return policy, please contact our customer service team at: